1. Eligibility for Returns

Returns are only accepted in cases of:

• Defective or damaged products upon arrival.
• Incorrect shipments that do not match the order.
• Regulatory non-compliance in the destination country.

2. Return Process

Customers must report issues within 7 days of receiving the shipment. The request should include order details, photos of the issue, and supporting documents. Unauthorized returns will not be accepted.

3. Inspection & Approval

Returned products will be inspected, and if approved, we will either:

• Replace the product with a correct or non-defective unit.
• Issue a refund based on company policy and regulatory guidelines.

4. Non-Returnable Items

The following products are non-returnable:

• Temperature-sensitive medications.
• Opened or used pharmaceutical products.
• Disposable medical supplies such as gloves, syringes, and masks.
• Custom-manufactured healthcare products.

5. Refund Policy

Refunds will be processed within 15 business days of return approval. The mode of refund will be determined based on the original payment method.